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Terms & Conditions

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur StemCAPtain UK we make every effort to correct any mistake. In the event of a mistake you will be contacted with a full explanation and a corrected offer.

Delivery and Returns

StemCAPtain UK returns policy has been set up to keep costs down and to make the process as easy for everyone as possible. In the event of a situation arising where an item needs to be returned, please contact us, let us know what the problem is and we will guide customers from there.

Exchange

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days for an exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.

If our labels are removed from the product – we cannot exchange or refund the product and in the case of electrical products, the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. StemCAPtain UK will not be held responsible for items lost or damaged in transit.

All shipping back to StemCAPtain UK is paid for by the customer. Depending upon the circumstances a refund of postal may be given.This will be notified prior to any return.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

If you are returning items for exchange please be aware that a second charge may apply.

Non-Returnable

Discounted or our end of line products can only be returned for repair. No refunds of replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition or if you do not receive your products ordered please contact us. In the unlikely event that the product arrives damaged or faulty, please contact StemCAPtain UK immediately, this will be given special priority and you can expect to receive the correct item within 72 hours if still in stock. For any incorrect items received, all delivery charges will be refunded back onto the customers credit/debit card/paypal

Delivery service

We try to make the delivery process as simple as possible for everyone and are able to send your order either you home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 3 working days but sometimes due to high order volume certain in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.Postage costs are banded and charged at the following amounts.

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